Ordering from TrophyCasesNow
Stock Display/Item Ordering
Most items on TrophyCasesNow.com are in stock and available for immediate shipping. Internet and catalog pricing is subject to change without prior notice.
Most orders will ship FedEx or UPS however some items require freight/pallet shipment. We are unable to ship to PO Boxes or APO/FPO addresses. We ship to all US states, US territories, Canada and freight forwarders. For delivery outside of these regions, a freight forwarder and payment by wire transfer is required.
Same Day Shipping
Orders must be received before 3PM Eastern Time US on a business day. Only in-stock items will ship same day. Custom printed or build-to-order products will display a lead time on the product page. Same day shipping is not offered on weekends, holidays or other posted closings.
Determining Lead Time
All lead times are in business days and do not include weekends, holidays or scheduled closings. Unless otherwise noted, orders are processed Monday through Friday. We do NOT ship on Saturday. Holidays and scheduled closings are posted approximately 7-10 days in advance of the closing. Orders received before 3PM Eastern Time US will begin being processed the same business day. Orders received after 3PM Eastern Time US or on non business days will begin being processed the next business day.
Lead times do not include shipping transit time. Lead time begins on the first day the order is processed.
Artwork Orders: Lead time for orders that require artwork do not begin until the proof and/or artwork has been approved.
Inspect All Packages and Products Upon Delivery
Open and inspect all packages for damage immediately upon delivery. For Freight Shipments: Note any damage to the packaging on the bill of lading before the driver leaves. If product damage is found or suspected, save ALL packing materials. This includes inner and outer boxes and all packing materials. If possible, take pictures of the damaged product and packaging. Notify us within five (5) business days of delivery. Due to the limited time frame for us to file a claim for shipping damage, any damage not reported within five (5) business days of delivery becomes the responsibility of the customer.
We accept Visa, MasterCard, American Express & Discover credit cards.
Payment can also be made with an existing Net 30 account. To establish a Net 30 account with TrophyCasesNow, please call Customer Service at 1-800-572-2194 before ordering. An initial order of $1000 and an extensive credit check is required. Net 30 accounts are offered on a limited basis and generally require 5-7 business days for approval. The approval process will delay the processing and shipping of your initial order.
You can also prepay by check or money order for orders placed by phone.
Our W9 form is available for download here as a PDF document: W9 Form
We understand that certain institutions only use purchase orders. It's never a problem for us to reference your PO number on our orders. You may enter that number in the notes field on our website, or give it to the Customer Service Specialist at our 800 number when placing your order. We are also happy to send a detailed order confirmation when requested.
TrophyCasesNow will not be held in accordance to terms or conditions listed or referenced on customers' individual purchase orders. Your terms and conditions will not apply.
We do not participate in eVa, ASI or any other discount programs.
Information Regarding Resellers
We sell direct to end-users and distributors alike and do not participate in discount or reseller programs. We offer quantity discounts on bulk purchases both on our site or in the event that the required quantity exceeds our published pricing. TrophyCasesNow also maintains a selection of closeout items that many resellers may be interested in browsing.